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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandon Hoekstra

August 28, 2025

5  out of  5
rating by Brandon Hoekstra
"Tina does a lovely job! Very commutative! Very helpful! Best agent out there! Knew exactly how to help!"
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David Blair

August 25, 2025

5  out of  5
rating by David Blair
"Pleasure to do business with and very helpful"
We responded:
"Thank you, David! I'm happy to hear that you found our service helpful and enjoyed doing business with us. If you ever have more questions or need assistance, feel free to reach out. We’re here to help!"
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Rebecca Youssef

August 25, 2025

5  out of  5
rating by Rebecca Youssef
"I'm so grateful for Tina’s State Farm team, especially for Nikki, who has truly gone above and beyond. Nikki is quick to respond, efficient, and handles everything with such kindness and warmth. She made the overwhelming process of moving back to IL and of navigating a total loss claim so much easier, and I can’t recommend her, or Tina's team, highly enough!"
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Brew Moon

August 21, 2025

5  out of  5
rating by Brew Moon
"Tina was extremely helpful in guiding me on insurance for my Dad’s home when we put it on the market to sell. She was thorough and patient with my questions."
We responded:
"Thank you! I'm happy to hear that Tina was able to assist you with your dad’s insurance needs. We appreciate your kind words about her thoroughness and patience. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Shavonne Davis

August 20, 2025

5  out of  5
rating by Shavonne Davis
"Every time I call the office, I am warmly greeted by helpful agents. They have never been rude and ready to answer any question that I throw at them. I am thankful for fast and efficient service because some insurance offices are hectic and rude. I highly recommend this agency."
We responded:
"Thank you, Shavonne! I'm glad to hear that our team has consistently provided you with a warm and helpful experience. We strive to offer fast and efficient service, and it's wonderful to know that you appreciate it. If you ever need anything else, feel free to reach out!"
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Kaitlyn Todd

August 20, 2025

5  out of  5
rating by Kaitlyn Todd
"recently i needed to get life insurance and im so happy i found this office! Allyssa helped me pick a great policy for someone like me starting off! it is a good price and gets me what i need. i am happy i can ask her anything and she always responds with kindness and knowledge. great experience!"
We responded:
"Thank you, Kaitlyn! I'm glad to hear that Allyssa was able to assist you in finding the right insurance policy. It's wonderful that you felt comfortable asking questions and appreciated her knowledgeable responses. We’re always here to help with any future needs!"
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Megan Roe

August 20, 2025

5  out of  5
rating by Megan Roe
"Tina is friendly, trustworthy, and dependable. Her staff provides excellent customer service. She goes above and beyond with her support for the community. Highly recommend!"
We responded:
"Thank you, Megan! I'm happy to hear that you find our team friendly and dependable. We take pride in supporting our community and providing excellent service. If you ever need anything, feel free to reach out. Thanks for recommending us!"
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Kevin Farmar

August 20, 2025

5  out of  5
rating by Kevin Farmar
"Tina's enthusiasm, product knowledge & commitment to her clients sets her apart in the industry. 5 stars all around."
We responded:
"Thank you, Kevin! I'm happy to hear that Tina's enthusiasm and dedication made a positive impression. We’re committed to providing exceptional service and are grateful for your support. Let us know if there's anything else we can assist you with!"
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Brian E.

August 20, 2025

5  out of  5
rating by Brian E.
"Tina and her team are responsive, knowledgeable, and attentive. Such a great experience every time I need them."
We responded:
"Thank you, Brian! I'm happy to hear that you consistently have a great experience with our team. We strive to be responsive and attentive to your needs. If there's anything else we can assist you with, just let us know!"
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Samantha Arreguin

August 19, 2025

5  out of  5
rating by Samantha Arreguin
"Great experience with Tina, I'm glad she was recommended to me! She helped save my husband and I money on our insurance while being able to offer more coverage than we previously had."
We responded:
"Thank you, Samantha! I'm happy to hear that you and your husband had a great experience with Tina. It's wonderful that she was able to help you save money while offering more coverage. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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David Walbrun

August 19, 2025

5  out of  5
rating by David Walbrun
"Made switching insurance a breeze and saved us a ton of money. Highly recommend Tina's team and state farm."
We responded:
"Thank you, David! I'm happy to hear that switching insurance was easy and that you saved money with our team. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Allison Arnold

August 19, 2025

5  out of  5
rating by Allison Arnold
"Texted and they literally answered right away. Fixed my problem without me even having to think twice of it. Allyssa was a huge help!"
We responded:
"Allison, thank you for your fantastic feedback! I'm delighted to hear that Allyssa was able to assist you so promptly and effectively. We're always here to make things easy for you. Let us know if there's anything else we can do for you!"
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Jim Carr

August 19, 2025

5  out of  5
rating by Jim Carr
"Tina and her team are knowledgeable, professional, and pleasant. They answer the phone promptly or call back as soon as they can. I value and appreciate them."
We responded:
"Thank you for the fantastic review, Jim! We're so glad to hear that you've received excellent help from our team. Nikki is indeed a star, and it's wonderful to know she has been extremely helpful to you. We appreciate your support and look forward to assisting you whenever you need us. If there's anything more we may do, please don't hesitate to reach out! - Tina"
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Jada Ware

August 4, 2025

5  out of  5
rating by Jada Ware
"Tina help me so much at State Farm Great customer service"
We responded:
"Hey, Jada! Thanks so much for sharing that you had a great experience and found the price reasonable. It was a pleasure helping you, and I really appreciate you taking the time to leave a review."
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Bill H.

July 31, 2025

5  out of  5
rating by Bill H.
"Having Tina Biscan as our State Farm Insurance Agent has been a pleasant experience. Getting quotes on our vehicles, house and camper involves asking and getting questions answered. The staff in the Agency are friendly and thorough to address all questions we have. I highly recommend them."
We responded:
"Thank you, Bill! I'm happy to know that you had a pleasant experience with our office. It's great to hear that our team was able to assist you with your quotes and answer all your questions thoroughly. We appreciate your recommendation and are here whenever you need us. Let us know if there's anything else we can do for you!"
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Nakia Parris

July 28, 2025

5  out of  5
rating by Nakia Parris
"Tina called me a tow truck immediately and continued to call and check up on me until they arrived"
We responded:
"Thank you, Nakia! I'm so happy to know that Tina was able to assist you promptly and provide support until the tow truck arrived. We appreciate your feedback and are always here to help with any future needs!"
Profile photo of April Lawrence, BSN, RN

April Lawrence, BSN, RN

July 16, 2025

5  out of  5
rating by April Lawrence, BSN, RN
"We are very happy with Tina and her team. They are always very responsive to any questions we have and have guided us through to the assistance we need with unforseen mishaps. Team is always knowledgeable and very friendly. That makes a huge difference in customer service, which is very important to us. Highly recommend!"
We responded:
"Thank you, April! I'm so glad to hear that you’re satisfied with the service from our team. We strive to be responsive and helpful, especially during unexpected situations. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Iikeisha Clarke

July 11, 2025

5  out of  5
rating by Iikeisha Clarke
"That's my 2nd family they goes beyond for they customers. Tina,Nickie, Alyssa yall are great....."
We responded:
"Thank you, Iikeisha! I'm so happy to hear that you feel like part of our family. Nickie and Alyssa are truly dedicated to providing exceptional service, and your kind words mean a lot to us. If there's anything else we can do for you, just let us know!"
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Lone Ranger

June 9, 2025

5  out of  5
rating by Lone Ranger
"Great people to work with"
We responded:
"Thank you, Lone Ranger! I'm happy to hear you enjoyed working with our team. We’re here to help with any insurance needs you may have."
Profile photo of Xiomara Mendoza

Xiomara Mendoza

May 28, 2025

5  out of  5
rating by Xiomara Mendoza
"I have been with State Farm since 1989 when I purchased my first home. At that time it was Tom, & now is Tina. Recently someone hit my car, & I called Allyssa picked up who started the claim. She was very gentle, understanding & helpful. Later the following week, someone tried to steal my car & had to call for another claim. Let me tell you Nikki was extremely helpful & knowledgeable. She went above & beyond to help me. I drove my husband’s car to work; it is very hard for me to be on the phone since I am a Flagger and have to control the traffic. Nikki did everything for me, even calling Toyota to set an appointment & also got me the number for a towing service. I was so impressed to find some people alike me that go the extra mile to help others. If there were ten stars I would have given them. Thank you for all that you did. Xiomara"
We responded:
"Thank you so much for sharing your experience with State Farm! It's wonderful to hear how Allyssa and Nikki provided such compassionate and dedicated support during your recent claims. Going above and beyond, especially with Nikki assisting you while you managed a busy work schedule, truly exemplifies excellent customer service. Your loyalty since 1989 and the trust you've placed in your agents, from Tom to Tina, speaks volumes about the quality care you’ve received. If you ever need assistance again, we hope to continue delivering that five-star service you deserve! - Tina Biscan, State Farm Agent"
Profile photo of Mialene Grace

Mialene Grace

May 23, 2025

5  out of  5
rating by Mialene Grace
"Reliable, Caring, and So Easy to Use! I’ve been with State Farm for almost 3 years now, and I can honestly say it’s been such a great experience. Our agent, Tina Biscan, truly goes above and beyond—she takes amazing care of me and my family and always makes sure we’re well-informed and protected. It’s rare to find someone who makes insurance feel personal and not just business. On top of that, the State Farm app is super easy and convenient to use—whether I need to check my policy, make a payment, or access my ID cards, it’s all right there at my fingertips. I feel safe, supported, and confident with State Farm. Highly recommend!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Tina has provided such personalized and attentive service to you and your family. It's great to know that the State Farm app is making managing your insurance easy and convenient. Your trust and recommendation mean a lot to us, and we're committed to continuing to support you with the care and reliability you deserve! - Tina Biscan, State Farm Agent"
Profile photo of Ryan Carpenter

Ryan Carpenter

May 20, 2025

5  out of  5
rating by Ryan Carpenter
"Long-time client. Amazing service. Insure my not only my own home but all my rental properties with them."
We responded:
"Thank you for being a loyal client and trusting us with your home and rental property insurance needs! We’re thrilled to hear you’ve experienced amazing service over the years. It’s our pleasure to provide you with reliable coverage and support. We look forward to continuing to serve you for many years to come! - Tina Biscan, State Farm Agent"
Profile photo of Philip Mili

Philip Mili

May 19, 2025

5  out of  5
rating by Philip Mili
"Nikki is the best—go with her! She’s very knowledgeable and always offers the best coverage for the best price."
We responded:
"Thank you for your fantastic review! We're so glad to hear that Nikki provided you with knowledgeable guidance and great coverage at the best price. We'll be sure to share your kind words with her. Thanks for recommending Nikki—she truly appreciates it! - Tina Biscan, State Farm Agent"
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Brittany Flores

May 19, 2025

5  out of  5
rating by Brittany Flores
"Nikki is the best agent I ever had, she is very helpful, she always responds to any questions or inquiry’s that I have"
We responded:
"Thank you for your kind words! We're thrilled to hear that Nikki has been so helpful and responsive to all your questions and inquiries. Providing excellent service is our top priority, and Nikki is a great example of that. We appreciate your trust and look forward to continuing to support you! - Tina Biscan, State Farm Agent"
Profile photo of Susan Balog

Susan Balog

May 8, 2025

5  out of  5
rating by Susan Balog
"I am truly grateful for State Farm. It’s the best insurance company. Any person could have to protect them. They come to the rescue right away. I give them five stars because they earned five stars and I love my agent Tina cause she’s so professional and she’s on her team is always on the job For that. I am truly grateful. I am grateful that we have State Farm because they make my family peaceful and makes a world of a difference."
We responded:
"It sounds like you have had a wonderful experience! Customer satisfaction is so important in the insurance industry, and it's great to hear how they have positively impacted your family's peace of mind. If you have any specific questions or need more information about State Farm or insurance in general, feel free to ask! - Tina Biscan, State Farm Agent"